Walmley, West Midlands, United Kingdom
IT Service Desk Manager at NEC Group
Information Technology and Services
Education
Brownhills Comprehensive School 1980 — 1986
English, Mathematics, History, Geography, Biology, Chemistry, Physics, Sociology, German, French
Brownhills Comprehensive School
Experience
NEC Group January 2014 - Present
NEC Group November 2012 - December 2013
NEC Group July 2006 - October 2012
Barclays UK Retail and Business Bank February 1997 - February 2006
Barclays Bank Plc January 1995 - January 1997
Barclays Bank Plc January 1989 - January 1994
Barclays Bank Plc January 1988 - January 1989
Barclays Bank Plc January 1987 - January 1988
Skills
Network Administration, Technical Support, Stakeholder Management, Disaster Recovery, Service Management, Integration, IT Management, IT Strategy, Windows, Help Desk Support, Service Delivery, Windows 7, ITIL, Citrix, Network Security, Visio, Hardware, Virtualization, Servers, SharePoint, Troubleshooting, Change Management, Vendor Management, Active Directory, Microsoft Exchange, SCCM, VPN, DNS, Management, Service Desk, Microsoft Technologies, VMware, IT Service Management, Leadership, Backup Exec, Software Documentation, BMC Remedy, Service Improvement, Security, TCP/IP, Software Installation, Microsoft SQL Server, Windows Server, VoIP, DHCP, Firewalls, PRINCE2, System Administration, XP, Incident Management