Exeter, United Kingdom
Team Manager at Sitel
Outsourcing/Offshoring
Education
HCTC 2005 — 2005
Level 3 Hospitality Management, Hospitality Management
HCTC 2005 — 2005
Customer Service, Reception & Business Admin Level 3
Exeter College 2002 — 2004
A Levels, English Literature, Religious Studies, Law, Sociology
St Peters C of E 1998 — 2002
GCSE's all A* - B Grades, English, Maths, Biology, Chemistry, Physics, Dance, History, Religious Studies, German & French
Experience
Sitel September 2013 - Present
Jurys Inn Hotel Group January 2009 - September 2013
Thistle Hotels September 2005 - January 2009
Guoman & Thistle hotels September 2005 - January 2009
Skills
Hotel Management, Event Management, Rate Tiger, rate..., Catering, Hotel Booking, New Business Development, Reservations Management, Contract Negotiation, Process Management, Sales, Resorts, Opera, Tourism, Delphi, Hospitality Management, Hospitality, Marketing Communications, Food, Outstanding Customer..., Management, Conference Management, Troubleshooting, Pre-opening, Yield Management, Property Management..., Set up & config of..., Opera Sales & Catering, Opera PMS, Relationship Manager, Sales Management, Front Office, Marketing Strategy, MICROS, Leisure, Hospitality Industry, Customer Service, Hotels, Revenue Management, Budgets, Revenue Analysis, Social Media Marketing, Account Management, Corporate Events