Stoke-on-Trent, United Kingdom
New Mortgage Administrator (Introduced Business) at Leek United Building Society
Financial Services
Education
The Knowledge Academy 2013 — 2013
Prince2, Project Management Methodology
IFS Institute of Financial Services 2012 — 2012
CeFA Certificate for Financial Advisers
IFS Institute of Financial Services 2007 — 2007
CSP Customer Services Professional
IFS Institute of Financial Services 2004 — 2005
CeMAP Certificate in Mortgage Advice and Practice
Holy Faith Convent, Dublin 1969 — 1974
Leaving Certificate Equivalent UK 'A' Level 7 subjects inc maths and english
Experience
Leek United Building Society January 2015 - Present
Leek United Building Society June 2014 - January 2015
Ageas Insurance Limited January 2014 - June 2014
The Co-operative Banking Group June 2010 - May 2013
The Co-operative Banking Group (Formerly Britannia Building Society) August 2007 - June 2010
Britannia Building Society January 2001 - August 2007
Britannia Building Society June 1997 - January 2001
Olau Line February 1984 - May 1994
Skills
Coaching, Business Process..., Call Centers, Customer Experience, Project Management, Past Business Review, Item Writing, BPR, Team Leadership, Mortgage Lending, Business Process, Training Delivery, Process Improvement, Team Management, Six Sigma, Testing, Management, Project Planning, DMAIC, Requirements Gathering, Business Process Mapping, Suitability Letter..., Relationship Management, Change delivery, IDEF0, Root Cause Analysis, MEGA mapping