Leighton Buzzard, Bedfordshire, United Kingdom
Experienced IT Help Desk Analyst
Automotive
Education
Hill McManus 2014 — 2014
NCFE Employability Training Level 1 & NCFE IT User Skills Level 1
Norton School 1995 — 2000
GCSE, English, Maths, Science, French, IT, Music, Food Technology & Art
Experience
Volkswagen Financial Services January 2015 - August 2015
SalesMaster UK Ltd July 2014 - August 2014
Total-Cloud Ltd March 2013 - July 2013
Xchanging September 2008 - February 2013
Xchanging February 2010 - October 2010
Rayment Recruitment July 2008 - September 2008
First Data Commercial Services January 2008 - July 2008
E.ON UK March 2005 - October 2007
BMW (UK) Manufacturing Ltd August 2004 - January 2005
Skills
Remedy Software, Sla, Active Team Player, Password Resets, Photoshop, Receptionist Duties, Project Management, Positive Team Player, IT Service Management, Telephone Interviewing, Meeting Planning, Dreamweaver, Sales, Call Center, Process Writing, Training, Travel Arrangements, Team-orientated, HTML, Listening to customers, Process Improvement, Windows, Minute Taking, Service Delivery, Expenses, Events Organizer, Service Improvement, Customer-facing, Process-driven, ITIL, Remedy Administration, Customer Service, Special Event..., Call Centers, General Public, Incident Management, Marketing Research, Touchpaper, Office 2010, Fraud Detection, Outsourcing, Call Center..., Survey Research, Mainframe, Complaint Management, Active Directory, Internal Customers, Software, 1st Line, Telephone Reception