Ilford, Greater London, United Kingdom
Hotels & Hospitality Professional
Hospitality
Education
Reception Academy, London 2013 — 2013
Opera V5 & Hotel Procedures, Hotel Reception-Front Office, Certificate of Completion
The Exchange Group, Ilford 2013 — 2013
Office Procedures-Awarding Body City & Guilds, Office Procedures, Level-1 First Class Pass
REED, Ilford 2013 — 2013
First Aid Course delivered by The Life Care Institute:, Completed
REED, Ilford 2013 — 2013
Planning for Success, Completed
REED, Ilford 2013 — 2013
3G Mindset, Completed
REDBRIDGE-CVS Ilford, Essex 2012 — 2012
Transferrable Skills & Identifying Further Training for Career Development:, Completed
WORK REDBRIDGE, Woodford Green, Essex 2012 — 2012
Employability and Personal Development-Level 1, Completed
CARE CONNECT, London 2008 — 2008
Achieved NVQ Level 2 in Customer Service Training.
MAX MUELLER INSTITUTE, Kolkata, India 1993 — 1993
Elementary Level 1 Certificate in German; Awarding Body: The Goethe Institute
INSTITUTE OF HOTEL MANAGEMENT, CATERING TECHNOLOGY& APPLIED NUTRITION, Kolkata, India 1990 — 1993
Diploma, Hotel Management
Experience
WH Smith January 2008 - January 2012
Citizens Advice Bureau March 2006 - August 2008
CSV January 1994 - December 1994
Hyatt Regency October 1991 - March 1992
Taj Hotels Resorts and Palaces May 1990 - July 1990
Skills
English, Front Office, Time Management, Script to Screen, Team Leadership, Customer Satisfaction, Teamwork, Marketing Strategy, Leadership, Hotel Management, Change Management, Sales, New Business Development, Food & Beverage, Training, Team Management, Strategic Planning, Customer Care, Customer Service, Interpersonal, Hotels, Management, Microsoft Excel