Sheffield, United Kingdom
Customer Services Director at PeoplePlus (Staffline Group)
Staffing and Recruiting
Education
Old Hall 1985 — 1990
Old Hall 1985 — 1990
Experience
PeoplePlus UK January 2014 - Present
Capita January 2013 - February 2014
Comet Group Ltd July 2011 - January 2013
DDC Outsourcing Solutions May 2010 - July 2011
Direct Dialogue May 2005 - May 2010
Royal Bank of Scotland June 1996 - May 2005
Skills
Budget Management, Contact Centers, Customer Experience, Restructuring, Organizational Structure, Project Execution, Recruiting, Coaching, Team Motivator, Call Center Development, Operations Management, Customer Satisfaction, Customer Service, Outsourcing, Leading Large Teams, B2B, Change Management, Financial Services, Profit & Loss Management, Sales, Inbound Marketing, Stakeholder Management, Motivation, New Business Development, Building Relationships, Contact Centre..., Process Improvement, Leadership, CRM, Income Statement, Project Management, Management, Organizational..., Business Strategy, Delivering Results, Cost, Third Parties, Operational Efficiency, Performance Management, Sales Management, Budgets, Team Management, Strategy, Inspiration, Service Delivery, Call Center, Employee Engagement, Leadership Development, Strategic Planning, Training