Swindon, United Kingdom
Senior Operations Manager, Customer Care at Nationwide Building Society
Banking
Education
South wolds 1979 — 1984
Experience
Nationwide Building Society October 2011 - Present
Nationwide Building Society October 2008 - October 2011
Barclays 2005 - 2008
Barclays Secured Lending 2005 - 2008
Skills
PRINCE2, Strategy, Offshoring, Financial Risk, Team Leadership, Performance Management, Management, Risk Management, Benefits Realisation, Outsourcing, Business Transformation, Process Improvement, Analysis, IT Service Management, Relationship Management, Integration, Retail Banking, ITIL, Requirements Gathering, Project Portfolio..., Programme Delivery, Business Requirements, SDLC, Customer Experience, Change Management, Business Process..., PMO, Operational Risk, Credit Cards, Business Analysis, Performance Improvement, Vendor Management, Contact Centers, Business Process, Stakeholder Management, Governance, Project Management, Requirements Analysis, Business Process..., CRM, Business Process Mapping, Project Delivery, Business Case, Service Delivery, Resource Management, Financial Services, Program Management, Management Consulting, IT Strategy, Banking