London, United Kingdom
A highly motivated, entrepreneurial and passionate people leader, coach and contact centre manager.
Outsourcing/Offshoring
Education
Patrician Brothers College 1994 — 2001
Experience
Appco Group June 2013 - Present
MetLife October 2011 - March 2013
Suncorp July 2010 - October 2011
Sykes June 2009 - July 2010
Blueprint Management Group March 2006 - 2009
Comunicom January 2005 - October 2005
Skills
Team Leadership, Recruiting, Process Improvement, Call Center, New Business Development, Sales Operations, Business Analysis, Employee Training, Human Resources, Management, People-oriented, Account Management, Business Process..., Customer Satisfaction, Training, Contact Centers, CRM, Marketing, Business Development, Stakeholder Management, Sales Process, Coaching, Sales, Call Centers, Time Management, Operations Management, Customer Retention, Change Management, Employee Engagement, Customer Engagement, Direct Sales, Insurance, Relationship Management, BPO, Entrepreneurship, Telecommunications, Performance Management, Project Delivery, Inbound Marketing, Service Delivery, Sales Management, Financial Risk, Leadership, Strategy, Banking, Team Management, Customer Experience, Forecasting, Financial Services, Outsourcing