Emley, West Yorkshire, United Kingdom
Head of Contact Centre & Legal Help Line at Irwin Mitchell
Financial Services
Education
St Margaret Clitheroe Grammar School
Experience
Irwin Mitchell August 2014 - Present
HLN Associates Limited February 2013 - Present
The Open University March 2013 - September 2013
HSBC July 2011 - October 2012
HSBC July 2007 - July 2011
First Direct 2006 - June 2007
First Direct 1996 - 2006
Skills
Business Process..., Outsourcing, Coaching, Call Centers, Process Improvement, Employee Engagement, Relationship Management, Project Delivery, Leading Change, Organizational..., Performance Improvement, Culture Change, Recruiting, Retail Banking, Service Excellence, Stakeholder Management, Customer Retention, Management, Customer Experience, Leadership, Talent Management, Management Consulting, Customer Service, HR Consulting, Employee Training, Organizational Design, Contact Centers, Time Management, Staff Retention, Team Management, Executive Coaching, Business Transformation, Change Management, Financial Services, Training, Strategy, People Development, Performance Management, Human Resources, Banking, Management Development, HR Transformation, Operations Management, Training Delivery, Resource Management, Workshop Facilitation, Service Quality, Succession Planning, Team Leadership, Leadership Development