Hemel Hempstead, United Kingdom
Head of Accommodation for Butlins Property Team
Leisure, Travel & Tourism
Education
Institute of Customer Services 2014 — 2015
Management Qualification, Customer Service Management
Girton College, Cambridge University 2012 — 2013
Coaching diploma
Pottsville High School
Business Administration and Management, General, A
Experience
Butlins Property Team September 2015 - Present
Arcus FM October 2013 - March 2015
Arcus FM March 2012 - September 2013
Sainsbury's September 2009 - March 2012
Sainsbury's June 2008 - August 2009
Sainsbury's November 2004 - May 2008
Royal Mail April 2002 - November 2004
Royal Mail January 2001 - March 2002
Royal Mail April 1999 - December 2000
Royal Mail January 1997 - March 1999
Skills
Project Delivery, Contract Management, Business Planning, Facilities Management, Budgets, Contract Negotiation, Account Management, Performance Management, Training, Project Management, Strategic Planning, Coaching, Team Building, Risk Management, Service Delivery, Negotiation, Stakeholder Management, SLA, Analysis, Customer Service, Supply Management, Supplier Management, Building Services, Customer Experience, Forecasting, Outsourcing, Process Improvement, Team Leadership, Recruiting, Time Management, Leadership, Procurement, Retail, Change Management, Operations Management, Team Management, Store Management, Business Process..., Human Resources, Management, Customer Satisfaction, Employee Relations, Project Planning, Commercial Management, Inventory Management, Vendor Management, Business Strategy, Program Management