Manchester, Greater Manchester, United Kingdom
Service Desk Manager at LateRooms.com
Information Technology and Services
Education
QA IT Training 2014 — 2014
ITIL V3 foundation accreditation, ITIL
Sir John Deanes Sixth Form College 2006 — 2008
A Level - Psychology, Psychology, Music, English Literature
The Grange Comprehensive School, Runcorn 2001 — 2006
11 GCSE's Grades C-A*, Maths, IT, Science, English, Art, History, Music, General Studies
Experience
LateRooms.com June 2015 - Present
Think Money Group April 2014 - June 2015
Think Money Group July 2013 - April 2014
CSC - Computer Sciences Corporation July 2010 - July 2013
CSC - Computer Sciences Corporation March 2011 - March 2012
CSC - Computer Sciences Corporation October 2010 - March 2011
Residential Management Group Limited September 2008 - December 2009
Skills
IT Operations, Problem Solving, Incident Investigation, Reporting & Analysis, Time Management, Disaster Recovery, Integration, Business Analysis, Process Flow..., Operating Systems, ITIL, Change Management, Business Process..., Troubleshooting, Microsoft Technologies, Service Level Agreements, Process Management, Resource Management, Prioritisation, Service Management, ITIL Process, Business Continuity, Information Technology, Incident Management, SLA, SLA Management, Process Improvement, IT Service Management, Major Incident..., Team Management, Incident Handling, Service Improvement, Process Implementation, Corporate Communications, IT Outsourcing, Project Delivery, IT Management, Technical Documentation, Windows, Problem Management, SQL, Service Desk, Service Level Management, ITIL Process..., Infrastructure, Executive-level..., Service Delivery, Communication, Customer Service, Management