Manchester, United Kingdom
Business Change Manager at Capita
Financial Services
Education
Open University 1999 — 2000
Certificate in Management
Experience
Capita April 2014 - Present
Hello Loans September 2013 - January 2014
MyTelnet / Call Centre International February 2011 - July 2013
Debt Monkeys Ltd February 2010 - January 2011
Loans.co.uk December 2007 - March 2009
Loans.co.uk 2005 - 2009
Freedom Finance November 2000 - December 2004
The Grand Vacation Company June 2000 - September 2000
Iron Trades Insurance (QBE) November 1995 - June 2000
Barclays Bank January 1992 - November 1995
Skills
Process Improvement, Inbound Marketing, Start-ups, New Business Development, Executive Management, Customer Acquisition, Project Delivery, Change Management, Workforce Management, Call Center, Transition Management, Product Management, Management Consulting, Outsourcing, Business Planning, Telecommunications, P&L Management, Strategy, Call Centers, Service Delivery, Program Management, Business Process..., Relationship Management, Team Management, Management, Contact Centers, Business Transformation, Telemarketing, Customer Retention, Leadership, Performance Improvement, Call Center Development, Operations Management, Business Strategy, Outsourcing Management, Vendor Management, Performance Management, Business Process, Contact Center..., Strategic Planning, Business Analysis, Financial Services, Stakeholder Management, BPO, Telecommunications..., Offshoring, Account Management, Customer Experience, Lead Generation, CRM