Totton, Hampshire, United Kingdom
Operational Training Manager
Professional Training & Coaching
Education
Eastleigh College 2007 — 2008
Certificate in Training Practice, Learning and Development
Experience
Anchor Trust February 2015 - Present
Anchor July 2013 - February 2015
Anchor January 2013 - July 2013
Start Living Today July 2009 - January 2013
Transactor Global Solutions Ltd March 2010 - December 2012
British Gas March 2005 - February 2010
British Gas February 2008 - February 2009
British Gas September 2004 - February 2009
UKCPD 2006 - 2007
British Gas March 2005 - February 2006
Skills
Training, Customer Service, Team Leadership, Life Coaching, Coaching Staff, Culture Change, Team Building, Project Planning, Workshop Facilitation, Training Programme..., Training Facilitation, Employee Engagement, Change Management, Organizational..., Personal Development, Training Needs Analysis, Presentation Coaching, Staff Development, Leadership Trainer, Call Center, Business Coaching, CRM, Training Delivery, E-Learning, Emotional Intelligence, Conflict Resolution, Soft Skills, Leadership Development, Instructional Design, Performance Management, Customer Satisfaction, Hands-on Training, Needs Analysis, Learning Management, NLP, Talent Management, Employee Training, Executive Coaching, Computer Software..., Leadership, Time Management, Performance Improvement, Customer Experience, Career Development, Stakeholder Management, Blended Learning, Call Centers, Management, Team Management, Coaching