Southend on Sea, United Kingdom
Fraud Telephony Team Leader at Lloyds Banking Group
Banking
Education
Lloyds Banking Group
Lloyds Banking Group
Cecil Jones College 2002 — 2004
AS Level, IT
Cecil Jones College 1997 — 2002
GNVQ, Business Studies and IT
Experience
Lloyds Banking Group April 2013 - Present
Lloyds Banking Group November 2011 - September 2012
Lloyds Banking Group September 2010 - October 2011
Lloyds Banking Group July 2008 - September 2010
Lloyds Banking Group January 2008 - July 2008
Lloyds Banking Group September 2003 - January 2008
Skills
Offshoring, Business Requirements, Team Management, Analytics, Credit Cards, Security, Strategy, Banking, Databases, Vendor Management, Project Delivery, Forecasting, Motivation, Performance Management, Analytical Skills, Business Process, Software Documentation, Customer Service, Call Centers, SWIFT payments, Organisational Skills, PMO, MIS, Time Management, Training, Stakeholder Management, Management, Retail Banking, CRM, Relationship Management, Sla, Finance, Service Delivery, Team Leadership, Business Process..., Communication, Leadership, Fraud, Customer Experience, Coaching, Outsourcing, Debit Cards, Quality Assurance, Business Analysis, Teamwork, Credit, IT skills, Analysis, Risk Management, Continuous Improvement