London, United Kingdom
Actively looking for new opportunities, Online & Digital Application Services
Information Technology and Services
Education
Staffordshire University 2004 — 2008
Bachelor of Science (BSc) Honours
Wootton Bassett 1997 — 2004
A Levels
Experience
Island Pacific March 2015 - July 2015
Sainsbury's January 2013 - March 2015
Sainsbury's May 2011 - January 2013
Sainsbury's March 2009 - May 2011
Nike July 2007 - August 2008
House of Fraser May 2006 - August 2007
Skills
Service Operations, Problem Management, Performance Management, Online Retail, Service Management, Stakeholder Management, Incident Management, Service Improvement, Customer Experience, E-commerce, Project Delivery, Solution Architecture, Analytics, IT Strategy, ITIL, Change Management, Mobile Phone Apps, People Development, Service Desk, IT Management, Governance, Vendor Management, Agile Project Management, IT Operations, IBM Websphere Commerce, Agile Methodologies, Project Management, Account Management, Team Management, IT Transformation, PRINCE2, PMO, Business Process, BMC Remedy, IT Operations Management, Analysis, Business Process..., Business Transformation, Sla, System Deployment, Multi-channel Retail, Magento, Service Delivery, IT Service Management, Team Leadership, Management, User Acceptance Testing, Hybris, Retail, Customer Service