Glasgow, United Kingdom
Senior Change Manager at Royal Bank of Scotland
Banking
Education
Axelos 2014 — 2014
Project Management, Prince 2 Practioner
Edinburgh Napier University 2003 — 2004
Bachelor's Degree, Financial Services, Honours
Chartered Institute of Bankers in Scotland 1992 — 2000
Certificate of Mortgage Practice, Mortgage Advice
Chartered Institute of Bankers in Scotland 1992 — 1998
Member's degree, Chartered Banker
Lomond School 1980 — 1996
Experience
RBS Transformation May 2015 - Present
RBS Change management March 2011 - May 2015
RBS January 2008 - 2011
RBS August 1990 - December 2007
Skills
Customer Experience, Change Management, Business Requirements, Private Banking, Strategy, Leadership, Business Transformation, Analysis, Wealth Management, Training, PRINCE2, Program Management, Performance Management, Stakeholder Management, PMO, Management, Requirements Gathering, Governance, Operational Risk, Project Management, Relationship Management, Business Analysis, Project Portfolio..., Credit Risk, Financial Risk, Team Leadership, Operational Risk..., Project Delivery, KYC, Banking, Business Process Mapping, Business Process..., Service Delivery, Culture Change, Business Process..., Risk Management, Team Management, Portfolio Management, Process Improvement, Financial Services, Retail Banking, Project Planning, Credit Cards