Bury, Greater Manchester, United Kingdom
Operations Manager at Praetura Asset Finance
Financial Services
Education
Danum Comprehensive, Doncaster, South Yorkshire 1988 — 1992
Experience
Praetura Asset Finance August 2015 - Present
Harrington Brooks September 2014 - July 2015
Capita Hartshead July 2012 - August 2014
Baines & Ernst Financial Management October 2010 - May 2012
Capita CRB July 2010 - September 2010
O2 UK January 2005 - July 2009
Skills
Sla, Project Delivery, Business Process, Telecommunications, Performance Improvement, Customer Experience, Customer Retention, Operations Management, Complaint Investigations, Call Center, Employee Training, Employee Engagement, Training, Stakeholder Management, Business Analysis, Interviews, Call Center Development, BPO, Relationship Management, Complaints, Customer Satisfaction, Leadership, Coaching, Complaint Management, Avaya, Team Management, Team Building, Customer Satisfaction..., Inbound Marketing, Development Coaching, Team Leadership, Business Transformation, Business Process..., Service Delivery, Assessment Center, Performance Management, Debt Management, Succession Planning, Analysis, Contact Centers, Training Delivery, Outsourcing, Process Improvement, Call Centers, Telemarketing, CRM, Resource Management, Change Management, Attendance Management, Management