Warrington, United Kingdom
Service Asset and Configuration Manager
Telecommunications
Education
Opal Telecom 2007 — 2007
ITIL Foundation, Service Management
Great Sankey High School 1988 — 1991
GCSE's including, Mathematics; English Language and English Literature
Experience
Vodafone September 2015 - Present
Bosch Service Solutions July 2015 - August 2015
Talk Talk Technology January 2012 - April 2015
Talk Talk Technology February 2010 - January 2012
Talk Talk Technology March 2008 - March 2009
Vertex Data Science 2008 - 2009
Atos Origin August 2008 - October 2008
Opal Telecom June 2007 - September 2008
Carphone Warehouse Networks September 2005 - September 2008
OPAL TELECOM/CARPHONE August 2006 - June 2007
Skills
Stakeholder Management, Requirements Gathering, Performance Management, Quality Control, Asset, Project Management, Database Administration, IT Management, Crystal Reports, Team Leadership, Integration, Service Improvement, Team Management, Telecommunications, Sla, PMO, CRM, Customer Experience, Excel, Quality Assurance, Management, IP, PRINCE2, Outsourcing, Problem Management, Change Management, Technical Support, Incident Management, IT Service Management, ITIL, Business Process, Asset Managment, Social Media, Managed Services, Governance, Project Delivery, Service Delivery, VoIP, Business Analysis, Networking, Microsoft Excel, Leadership, Process Improvement, Service Management, Quality Management, Program Management, Call Centers, Process Control, Analysis, Testing