Bannockburn, Stirling, United Kingdom
Change Management at Tesco Bank
Financial Services
Education
High School of Stirling
Experience
Tesco Bank January 2015 - Present
Lloyds Banking Group July 2013 - May 2014
HEROtsc (now webhelpUK) June 2011 - March 2013
HEROtsc 2007 - June 2011
PRUDENTIAL 2002 - 2006
PRUDENTIAL 1999 - 2001
PRUDENTIAL/Scottish Amicable 1972 - 1999
Skills
Continuous Improvement, Leadership, Operations Management, Training Delivery, Management, Organizational..., Stakeholder Management, People Management, Business Process..., Change Management, Process Improvement, Business Transformation, Workforce Management, Culture Change, Employee Engagement, Governance, Customer Experience, CRM, Performance Management, Team Management, Business Process, Vendor Management, Outsourcing, Project Management, Contact Centre, Strategy, Program Management, Strategic Planning, Project Planning, Strategy Development, Contact Centers, Customer Satisfaction, Financial Services, BPO, Business Strategy, Call Centers