Stefan Fisher ITILv3, Prince2
Peterborough, United Kingdom
Head of Operations UK
Telecommunications
Education
The Knowledge Academy 2010 — 2012
APMG, Project Management (PRINCE2), ITIL v3
College Further Education, Plymouth, Devon 1987 — 1989
ONC, ONC Electronic Electrical Engineering
St Boniface College, Plymouth 1981 — 1987
O'Level, History, Technology, Maths, Commerce
Experience
Lebara Mobile November 2012 - Present
Lebara Mobile July 2010 - November 2012
Lebara Mobile June 2010 - July 2010
Cable & Wireless Access (Bulldog Communications) October 2005 - March 2010
Your Communications, Eurocall, Ventelo, GTS (Global Telesystems LTD), Esprit Telecom January 2000 - August 2005
Telehouse International Corp of Europe June 1998 - January 2000
Royal Air Force April 1989 - June 1998
Skills
Service Operations, Process Management, PRINCE2, SLA, Vendor Management, Business Process..., IP, IT Outsourcing, IT Strategy, Business Process, Release Management, Telecommunications, IT Service Management, Program Management, Managed Services, Resource Management, Project Portfolio..., Network Administration, Cross-functional Team..., Network Operations, Project Delivery, Service Improvement, ITIL, Stakeholder Management, Business Transformation, Computer Network..., Service Management, Service Desk, Incident Management, Management, Problem Management, Mobile Devices, Team Management, Team Leadership, IT Operations, VAS, VoIP, Capacity Management, Sla, Strategy, Operations Management, Operation, Call Centers, Outsourcing, BPO, Contact Centers, Service Delivery, Change Management, Integration, Customer Experience