Birmingham, West Midlands, United Kingdom
Incident/Problem Analyst at Serco
Information Technology and Services
Experience
Serco January 2015 - Present
iTradeNetwork Europe September 2014 - January 2015
Computacenter November 2013 - September 2014
Capgemini September 2010 - April 2013
Capgemini November 2009 - September 2010
Capgemini March 2007 - November 2009
Skills
Microsoft Exchange, Microsoft Office 2007, Service Management, VPN, ITIL, Technical Support, Citrix Metaframe, Windows XP Pro, Root Cause Analysis, ITIL v3 Foundations..., Time Management, Microsoft Technologies, Knowledge Management, TCP/IP, SLA, SC Security Cleared, Management, Sla, Windows 7, Blackberry, Windows Server, Microsoft Office, Servers, KPI Implementation, IT Outsourcing, Internet Explorer, Active Directory, Team Leadership, Service Levels, BMC Remedy, Service Desk, IT Service Management, Windows 2000, Service Delivery, Remote Desktop, Blackberry Enterprise..., Remote User Support, Service Improvement, Windows XP, Data Analysis, Operating Systems, Windows Vista, Primus, DNS, Incident Management, VMware, Problem Management, Help Desk Support, Group Policy, Citrix