Upper Lambourn, Berkshire, United Kingdom
Head of IT Service Delivery
Financial Services
Education
Dumfries & Galloway College Dumfries 1999 — 2001
HND, Computer Systems
Annan Academy
Experience
Hospedia August 2012 - February 2013
Hospedia January 2007 - August 2012
Patientline Dumfries Call Centre January 2005 - January 2007
Patientline Dumfries Call Centre January 2004 - January 2005
Patientline Dumfries Call Centre January 2002 - January 2004
Criffel Micro Dumfries January 2001 - January 2002
Self Employed August 1999 - July 2001
Skills
ACD Management, Supply Chain Management, Service Management, Change Management, Virtualization, Servers, Contact Centre..., Microsoft SQL Server, Security, Budget P&L, Spiceworks, RIPA Processing, Wireless Networking, Network Security, Xen, Operations Management, Technical Support, Software Asset..., Managed Services, Team Management, VMware, Contact Centers, HP Server Hardware, Call Centers, Technical Staff..., Citrix, IP PBX, System Administration, Sla, MPLS Networking, Coaching, Help Desk Support, Product Management, Coaching Staff, Linux, Disciplinaries, Process Improvement, SQL, Avaya IP Telephony, WAN, Performance Management, VoIP, Avaya, IT Strategy, Transactional Analysis, MySQL, Data Protection Act, Training, Management, Service Delivery