Copthorne, Surrey, United Kingdom
Revenue and Payroll Manager, Ten Years Expertise, Airport Operations Management, Staff Development & Customer Service.
Transportation/Trucking/Railroad
Education
ILM
ILM Level 3 Award in Leadership and Management
NVQ
NVQ Level 3 Customer Service
The Ashcombe School 1986 — 1991
10 GCSEs, Including English, Mathematics, Science and Business Technology
Experience
APCOA Parking (UK) Ltd June 2013 - Present
APCOA Parking (uk) ltd June 2010 - June 2013
National Car Parks Ltd (NCP) March 2007 - June 2010
National Car Parks Ltd August 2004 - February 2007
National Car Parks Ltd January 2000 - January 2004
tfm Parking Services January 1993 - January 2000
Skills
Valet Parking, Motivation, Service Level Agreements, Implementer, Continuous Improvement, Stakeholder Management, building client..., ADP Payroll, Business Meetings, Recruiting, Customer Experience, Airports, Operations Management, Bid Pricing, Contract Negotiation, Hands-on Training, Training Delivery, Service Delivery, Client Liaison, CCTV, P&L Responsibility, Communication Skills, Cash Management, High Pressure Situations, Contingency Planning, Union Relations, Equipment Maintenance, Customer Service, Facilities Management, Integrity, Cost Management, revenue reporting, Committment, Client Rapport, Performance Management, Management, Microsoft Office, Complaint Management, Team Leadership, Commercial Management, Parking, New Business Development, Staff Development, Customer Satisfaction, Account Management, Payroll, Purchase Orders, Compliance, Policy