Derby, United Kingdom
Service Desk Manager at Capita IT Services
Information Technology and Services
Education
Murray Park 1999 — 2004
GCSEs, Gcses
Experience
Capita IT Services December 2013 - September 2015
Capita IT Services January 2013 - December 2013
Capita IT Services October 2009 - January 2013
Hays October 2005 - October 2009
Derby City Council July 2004 - October 2005
Skills
Citrix, Management, Client Relations, Employee Training, Call Logging, IT Operations, Service Improvement..., IT Service Management, Complaint Investigations, Amdocs Clarify, CRM, Client Liaising, Team Leadership, Customer Service, Novell, ITIL, Balanced Scorecard, Sickness Absence..., Incident Management, BMC Remedy AR System, Service Desk Management, ITIL Process, Service Improvement, Service Desk, Service Management, Interviews, Manage Client..., SLA, KPI Dashboards, LANDesk, BMC Remedy Ticketing..., Resource Management, Performance Management, Touchpaper, Office Administration, Active Directory, Team Motivation, SLAM, Service Delivery, Project Delivery, Major Incident..., Performance Improvement, Recruiting