Edinburgh, United Kingdom
Head Receptionist at Melville Castle
Hospitality
Education
Babes-Bolyai University, Romania 2002 — 2006
Teacher Diploma, Faculty of Geography and English
Vasile Lucaciu National College 1998 — 2002
Highschool Diploma, English Language and Literature, General
Experience
Melville Castle February 2014 - Present
Larkfield Priory Hotel February 2012 - January 2014
Vodafone Romania February 2011 - January 2012
Vodafone Romania March 2007 - February 2011
Hotel Ambassador September 2006 - March 2007
Skills
Telecommunications, Recruiting, Leadership, Sales Process, Negotiation, Performance Management, Customer Experience, Pricing, Team Leadership, Team Management, Invoicing, People-oriented, Office Administration, Finance, Retail Sales, Call Centers, Customer Satisfaction, Networking, Call Center, Customer Service, Coaching, Budgets, Sales Operations, Business Development, Administration, Forecasting, CRM, Booking Systems, Account Management, Employee Training, Telephone Skills, Hotel Booking, Receptionist Duties, Human Resources, Direct Sales, Hotels, Marketing, Time Management, Customer Retention, Training, Social Networking, Sales Management, Management, Retail, Goal Oriented, Teamwork, People Skills, Process Improvement, Team Building, Sales