Staines, Surrey, United Kingdom
Test Environment Support Lead at Centrica PLC (CENB)
Information Technology and Services
Experience
Centrica PLC (CENB) Deputy Incident ManagerCentricaOctober 2008 - March 2014
British Gas Business October 2008 - March 2014
The AA 1989 - 2004
The Automobile Association 1985 - 2000
Skills
IT Service Management, CMDB, PMO, Resource Management, Outsourcing, Solution Architecture, Service Desk, BMC Remedy, Service-Now, Requirements Gathering, System Deployment, ITIL Process, HP, Change Management, IT Transformation, Offshoring, IT Operations, Project Delivery, Governance, Service Delivery..., ITIL v3 Foundations..., Data Migration, Sla, Service Delivery, PRINCE2, Data Center, Information Technology, Service Improvement, Business Transformation, Infrastructure, Business Continuity, ITIL, Managed Services, Release Management, ITIL Certified, IT Strategy, Service Management, Stakeholder Management, Incident Handling, IT Outsourcing, Vendor Management, Problem Management, Configuration Management, Project Portfolio..., Disaster Recovery, IT Management, Business Process, Citrix, Incident Management, Transition Management