Margaret-Ann Reid (Nohar)
Glasgow, United Kingdom
Director of Sales Sky at Webhelp UK
Outsourcing/Offshoring
Education
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Experience
Webhelp UK July 2015 - Present
Webhelp UK April 2013 - Present
Kwik-Fit Financial Services December 2011 - April 2013
Kwik-Fit Financial Services January 2009 - December 2011
Kwik-Fit Financial Services September 2006 - January 2009
Kwik-Fit Financial Services January 2003 - January 2006
Kwik-Fit Financial Services January 2002 - January 2003
Skills
Operational Efficiency, E-commerce, Customer Retention, Management, Brokers, Contact Centre, Team Management, Outbound, Business Development, Customer Experience, Employee Engagement, Performance Management, Lead Generation, Leadership, CRM, Outsourcing, Key Performance..., Underwriting, Stakeholder Management, Sales, Team Leadership, Sales Management, Change Management, Workforce Management, Call Centers, Manage Client..., Negotiation, Call Center, Inbound, Coaching, Customer Service, Relationship Management, Analysis, People Management, Insurance, Contact Centers, Strategy, Avaya, Service Delivery, Operations Management, New Business Development, Telemarketing, Dialers, P&L Management, General Insurance, Account Management, Process Improvement, Training, Claims Management, Selling