Northampton, United Kingdom
Manager of Customer Experience MML Ltd
Facilities Services
Education
Our Lady's Catholic Junior School, Wellingborough, Northants
Weavers School
Experience
Maintenance Management Ltd August 2014 - Present
Barclays June 2014 - August 2014
Weatherbys Ltd February 2013 - November 2013
Weatherbys Ltd November 1990 - January 2013
Boots April 1987 - March 1990
Weetabix September 1983 - March 1986
Skills
Vendor Management, Negotiation, Contract Negotiation, Mobile Devices, Customer Satisfaction, Service Delivery, Contract Management, Contact Centers, Sales Management, Change Management, Team Leadership, Business Continuity, Strategic Planning, Leadership, Project Planning, Operations Management, Management, Training, Project Management, Budgets, Account Management, Business Intelligence, Coaching, ISDN, Troubleshooting, Product Management, Business Analysis, Managed Services, Security, Call Center, Stakeholder Management, Risk Management, Microsoft Office, Telecommunications, Sla, Business Strategy, Team Management, Procurement, Program Management, Business Development, Disaster Recovery, Team Building, Integration, Call Centers, VoIP, Technical Support, Project Delivery, ITIL, Process Improvement, Customer Service