Northwich, Cheshire, United Kingdom
General Manager at Caluna Limited
Marketing and Advertising
Education
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City & Guilds
Sir John Deane's college 1996 — 1998
Business Studies, Psychology, Information Technology
Experience
Caluna Limited January 2014 - Present
Caluna Limited July 2012 - January 2014
CPM UK February 2011 - July 2012
CPM UK July 2009 - February 2011
Payzone Group July 2007 - July 2008
Payzone Group July 2005 - July 2007
Skills
Operations Management, B2B Sales Development, B2C Sales Development, Budgets, Call Centers, Data Analysis, Training, Project Planning, Customer Experience, Process Improvement, Lead Generation, Business Process..., Contact Centers, B2B, Human Resources, Call Centre Technology, Time Management, Customer Service, Call Center Development, Sales Operations, Employee Engagement, Process Scheduler, Change Management, Sales Leadership, Capacity Planning, Customer Retention, Performance Improvement, Departmental Development, Project Management, Leadership, Telemarketing, Team Leadership, Management, New Business Development, Project Implementation, Account Management, Marketing, People Management, Sales Management, Retail, Team Building, Performance Management, CRM, Strategic Planning, Sales, Outsourcing, Team Management, Forecasting, Motivation, Service Delivery