Bridgwater, Somerset, United Kingdom
Contact Centre and Financial Services professional
Banking
Education
Institute of Financial Services 2014 — 2014
CeMap, UK Financial Services & Regulation, Pass
The Knowledge Academy 2013 — 2013
Prince2 Foundation & Practitioner Award
First 4 Skills 2009 — 2010
Business Management, NVQ Level 3
King Alfred Secondary School - Burnham 1994 — 1999
GCSE, English, Math, Geography, French, Dance, Drama, Food Technology, Science
Experience
Bank of Ireland October 2013 - Present
Contact Associates November 2010 - June 2013
British School of Motoring July 2010 - November 2010
British School of Motoring March 2009 - June 2010
BSM Ltd May 2006 - April 2009
RAC/ AVIVA June 2002 - May 2006
William Stewart Ltd April 2001 - June 2002
Skills
B2B, Process Improvement, Management, Coaching, Stakeholder Management, Sales Management, Human Resources, Business Process..., Strategy, Account Management, New Business Development, Change Management, Business Planning, Sales, Customer Satisfaction, Marketing, Leadership, Recruiting, Performance Management, Team Building, Staff Development, Employee Training, Business Development, CRM, Business Transformation, Customer Experience, Customer Retention, Call Centers, Contact Centers, Budgets, Policy, Operations Management, Training, Project Management, Outsourcing, Performance Improvement, Employee Engagement, Training Delivery, Retail, Project Planning, Call Center, Strategic Planning, Customer Service, Team Management, Procurement, IBM iSeries, Inbound Marketing, Leadership Development, Workforce Management, Team Leadership