Liverpool, Merseyside, United Kingdom
Operations Manager at Webhelp UK
Retail
Experience
Webhelp UK August 2015 - Present
Serco July 2012 - Present
Serco July 2012 - July 2015
Shop Direct Group 1995 - 2012
Skills
Strategy, Workforce Management, HR Policies, Business Transformation, Service Improvement, Programme Delivery, Shared Services, Service Delivery, Performance Improvement, BPO, Staff Development, Training Delivery, Employee Engagement, Team Leadership, TUPE transfers, Customer Retention, Business Analysis, Business Process..., Contact Center..., Change Management, CRM, Project Portfolio..., Sickness Absence..., Process Improvement, Business Process Mapping, Stakeholder Management, Contact Centers, Call Centers, Delivering Results, Resource Management, Service Management, Operations Management, Culture Change, TUPE, Management, Project Delivery, Contact Centre Resource..., Multi-channel Retail, Business Process, Team Management, People Development, Business Case, Stakeholder Engagement, Presentations, Performance Management, Contact Center..., Behavioural Change, Customer Experience, Outsourcing, Customer Satisfaction