Birmingham, West Midlands, United Kingdom
Customer Service Manager at Skills for Security
Security and Investigations
Education
The Buckpool School 1978 — 1982
CSES, 7 CSES
Experience
Skills for Security May 2014 - Present
Black Country Housing Association July 2012 - April 2014
Fujitsu Telecommunications ( Working on the Virginmedia Contract) June 2011 - June 2012
A4E September 2009 - June 2011
Virginmedia March 1998 - August 2009
Skills
Budgets, Leadership, Coaching, Long-term Customer..., Personal Development, Business Planning, Team Building, Training, Graduate Recruitment, Customer Experience, Customer Service, Operations Management, Resource Management, Call Centers, Private Sector, Training Delivery, Resume Writing, Commercial Awareness, CRM, Employee Training, Mentoring, Change Management, TUPE, Outsourcing, Performance Management, Manage cost savings,..., Overacheiver,..., Interviews, Team Management, Business Process..., Sales Management, Management Development, Team Leadership, Employee Engagement, Human Resources, Customer Oriented, Public Sector, Organizational..., Talent Management, Sourcing, Customer Satisfaction, Employee Relations, Employer Engagement, Bid Writing, Stakeholder Management, Project Planning, Job Coaching, Project Delivery, New Business Development, Recruiting