Guildford, Surrey, United Kingdom
Incident and Problem Manager
Information Technology and Services
Education
University of Teesside School of technology and science 2004 — 2007
Bachelor of Science (BSc), Crime Scene Science
Experience
Three. January 2015 - Present
Telegraph Media Group January 2014 - January 2015
Huawei April 2013 - January 2014
EE May 2010 - April 2013
Everything Everywhere Ltd July 2007 - May 2010
Next Group PLC August 2002 - July 2007
Skills
IT Service Management, Resource Management, Citrix, System Monitoring, Genesys, Sla, Customer Service, Service Improvement, PIR, Mobile Technology, Service Delivery, Workforce Management, Corporate Communications, PRINCE2, Vendor Management, Project Delivery, Quality Center, Incident Reporting, Remedy Ticketing System, Management, Managed Services, Call Centers, IVR Message recording, Stakeholder Management, Contact Centers, Incident Management, IT Operations, IVR, Broadband, Customer Experience, Problem Management, Service Management, ITIL, Team Leadership, Document Management, Team Management, Outsourcing, ITIL Certified, Mobile Devices, Service Desk, Quality Assurance, System Testing, Change Management, Business Continuity..., Mobile Communications, Telecommunications