Reading, United Kingdom
CCM at BT Business
Telecommunications
Education
Leeds West Academy (formerly Intake high school for the performing arts) 1970 — 1977
A Levels, English, Art, Dance, Maths, A, A, B, a
Experience
BT March 2011 - Present
BT June 2006 - April 2011
Newhall Publishing September 2005 - March 2008
Newhall Publishing September 2003 - September 2005
NSPCC September 2001 - August 2003
4localinfo.co.uk Ltd (formerly Scenic Maps Northern) April 1994 - August 2001
Skills
Contact Centers, Customer Acquisition, CRM, Business Planning, Business Strategy, Call Centers, Mobile Devices, Online Marketing, Strategy, Start-ups, Telecommunications, Management, Advertising, Team Management, Customer Experience, Advertising Sales, Sales Operations, Unified Communications, Customer Satisfaction, Salesforce.com, Customer Retention, Training, Customer Service, Solution Selling, Cold Calling, B2B, Sales Management, New Business Development, Channel Partners, Sales Process, Key Account Management, Lead Generation, Contract Negotiation, Sales Presentations, Account Management, Digital Marketing, Sales, Negotiation, Coaching, Team Building, Leadership, Managed Services, Selling, Team Leadership, Online Advertising, Direct Sales, Marketing Strategy