Slough, United Kingdom
EMEA IT Support Engineer at eGain Communications Ltd.
Computer Software
Education
Zenos IT Academy High Wycombe 2008 — 2009
CCNA, Microsoft, Computer Systems Networking and Telecommunications
Desborough Comperhensive School 1998 — 2004
GCSE's & A-Levels, Computer/Information Technology Administration and Management
Ellington Primary School 1996 — 2000
Primary School, English, Science
Experience
eGain Communications August 2012 - Present
PC Doctor February 2011 - August 2012
Royal Borough of Windsor & Maidenhead June 2009 - February 2011
Royal Borough of Windsor & Maidenhead March 2007 - June 2009
Royal Borough of Windsor & Maidenhead Council January 2005 - March 2007
Royal Borough of Windsor & Maidenhead Council August 2004 - January 2005
Skills
Active Directory, Siemens, VoIP, vSphere, Internal Communications, Printers, Microsoft Office, Customer Service, Technical Support, Avast, Laptops, Firewall Administration, 802.1x, Fault Finding, Service Desk, Fault Diagnosis, GoToMeeting, Linux, ISDN, Network Engineering, Spiceworks, Cisco Call Manager, McAfee Antivirus, HTC, Windows Server, Call Routing, Desktop Hardware, Cudatel Phone System, ITIL, Software Installation, 3CX, VMware, Networking, Infrastructure, Dell PowerEdge Servers, Infrastructure Projects, Postini, Desktop Computers, Polycom, GoToAssist, Kaspersky Antivirus, Dell Hardware, Norton Internet Security, Cisco Switches, Cisco Nexus, Network Administration, Desktop Support, Microsoft Exchange, VIP, System Administration