Pontefract, West Yorkshire, United Kingdom
Service Manager Networks & Telephony at Balfour Beatty
Information Technology and Services
Education
Wakefield College 2004 — 2006
Distinction, BTEC National Diploma IT for Practitioners
Carleton High School, Pontefract 1998 — 2003
Experience
Balfour Beatty Business Services April 2013 - Present
Balfour Beatty Plc October 2012 - April 2013
Balfour Beatty Plc February 2010 - September 2012
Balfour Beatty Plc September 2008 - February 2010
Fujitsu Service Ltd September 2006 - September 2008
NHS Business Services Authority September 2003 - October 2006
Skills
Technical Support, Windows Server 2003, Service Management, Servers, Network Administration, BCS Specialist in..., IT Service Management, IT Management, Active Directory, LAN-WAN, ITIL V3 Foundation..., IT Operations, Citrix, Networking, Windows XP Professional, Blackberry Enterprise..., Microsoft Exchange, Microsoft Exchange 2010, Incident Management, ITIL Certified, VMware, Network Security, Problem Management, ITIL Service Transition..., SharePoint, Service Improvement, ITIL, WAN, Windows Networking, ITIL v3 Foundations..., Infrastructure, DNS, ITIL V3 Service..., Switches, Windows Server, Service Delivery, XP, Cisco Unity Voicemail, Microsoft Exchange 2003, Windows 7, Windows Server 2008, Troubleshooting, PRINCE2, Group Policy, TCP/IP, Help Desk Support, Windows, Sla, Cisco Call Manager, Service Desk