Welham Green, Hertfordshire, United Kingdom
Senior operations manager at Openreach
Information Technology and Services
Education
Bishop Douglas school 1969 — 1976
Bishop Douglas 6th Form College
Experience
Openreach October 2006 - Present
BT Openreach June 2003 - October 2006
Skills
Customer Experience, Service Management, People Management, Capital Budgeting, Leadership Development, Telecommunications, Program Management, Broadband, Forecasting, Contract Management, Change Management, Process Engineering, Employee Engagement, Coaching, Cabling, FTTx, Incident Management, Business Transformation, Stakeholder Management, Employee Relations, Networking, Project Delivery, Troubleshooting, Service Delivery, Performance Improvement, Project Planning, Performance Management, Customer Service, Problem Solving, Fiber, Business Case, Change Leadership, Operations Management, Management