Manchester, Greater Manchester, United Kingdom
Senior business leader specialising in delivering change and transformation projects in the customer service sector
Facilities Services
Education
The Knowledge Academy 2015 — 2015
Prince 2 Foundation and Practitioner, Project Management, Pass
The Writer's Bureau 2012 — 2012
Proof Reading & Copy Writing Certificate, Pass
Investors in People 2008 — 2008
Investors in People Assessor Award, Pass
Lancaster & Morecambe College of FE 2002 — 2002
NVQ - D33/D34 Assessor Award, Pass
Lancaster & Morecambe College of FE 1999 — 1999
NVQ, Level 4 in Management
Institute of Management 1997 — 1997
IM Management Diploma, Distinction
Accrington & Rossendale College 1985 — 1987
Beauty Therapist IHBCC & City & Guilds
Carnforth High School 1977 — 1982
9 O Levels
Experience
Springboard Consultancy (North West) Ltd February 2015 - Present
Cannon Hygiene UK February 2014 - January 2015
Network Rail July 2013 - February 2014
OCS Group UK May 2010 - July 2013
OCS UK Ltd April 2008 - December 2010
OCS UK Ltd September 2004 - April 2008
Cannon Hygiene Ltd April 1993 - August 2005
Norweb PlcCall Centre Co April 1988 - December 1993
Skills
Training, SAP, Leadership, Team Building, Business Process..., Productivity Improvement, SAP CRM, Business Transformation, Customer Satisfaction, Sales, Budget Control, Sales Support Tools, Management, Driving Results, Facilities Management, SAP ERP, Continuous Improvement, Negotiation, Sales Operations, Virtual Teams, PRINCE2, CRM, Change Management, Value Added Analysis, Business Process..., Project Planning, Recruiting, Microsoft Office, New Business Development, Program Management, Salesforce.com, Customer Service, Lean Six Sigma, Strategic Planning, Stakeholder Management, Commercial Awareness, Process Improvement, Business Planning, Performance Management, Business Process..., Business Development, Employee Engagement, Project Delivery, Contract Management, Human Resources, Account Management, Culture Change, Sales Management, Project Management, Business Strategy