Croydon, United Kingdom
Senior Service Desk Analyst at LV=
Information Technology and Services
Education
Langley Park School For Boys 2000 — 2007
Experience
LV= April 2011 - Present
niu April 2010 - April 2011
Banco Santander September 2008 - April 2010
Skills
Technical Support, Call Centers, Infrastructure, ITIL, Windows XP, XP, Lync, Service Improvement, SCCM, DHCP, Telecommunications, Call Logging, Troubleshooting, Incident Management, Cisco Call Manager, Testing, VoIP, Routers, Citrix, Cisco Technologies, VMware, Service Management, Management, Blackberry Enterprise..., ISO 20000, Sla, IT Service Management, DNS, LAN-WAN, Avaya, Software Documentation, Disaster Recovery, Active Directory, Data Center, IT Management, Blackberry, Service Delivery, VPN, Service Desk, Microsoft Exchange, Team Management, Windows 7, Call Center, Firewalls, Managed Services, Team Leadership, Group Policy, ITIL v3 Foundations..., VMware Infrastructure, VMware ESX