Portsmouth, United Kingdom
Call centre manager
Telecommunications
Education
University of Portsmouth 2008 — 2010
sociology BA
Experience
Serco June 2009 - Present
Skills
Recruiting, Outsourcing, Team Building, Employee Training, Leadership, Microsoft Office, Project Management, Windows, Program Management, Microsoft Excel, PowerPoint, Teamwork, Employee Engagement, Negotiation, Telecommunications, Call Centers, Team Management, Strategic Planning, Sales, Coaching, Change Management, Time Management, Team Leadership, Vendor Management, Customer Satisfaction, Training, Facebook, System Administration, Human Resources, Customer Service, Technical Support, Management, Performance Management, Customer Experience, Microsoft Word, Data Entry, Public Speaking, Process Improvement