Peterborough, United Kingdom
Operational Trainer at Virgin Media Business
Telecommunications
Education
Anglia Ruskin University 2009 — 2012
Bachelor of Arts (BA), History and English Literature, First Class Honours
Stamford College 2003 — 2005
A Levels, Media, Psychology and Law, A, A, B
Walton Comprehensive School 1998 — 2003
GCSE, English Literature, Language, Mathematics, Science, History, Drama, German, Graphic Design, Art, P.E, A*-B in all subjects
Experience
Virgin Media Business September 2015 - Present
Virgin Media Business October 2014 - September 2015
Virgin Media Business May 2013 - August 2014
Virgin Media Business June 2012 - May 2013
IQ Plus February 2011 - May 2012
Past Times February 2010 - March 2011
VFM Services Limited March 2008 - March 2009
BGL Group October 2006 - January 2008
Forward Press August 2005 - July 2006
Caffe Nero January 2004 - August 2005
Skills
Google Docs, Training, Performance Management, Leadership, Team Leadership, Coaching, Performance Reporting, PowerPoint, Team Building, Problem Solving, Sales, Microsoft Excel, Team Management, Microsoft Office, Teamwork, Proofreading, Bespoke, Budgets, Client Rapport, Client Liaison, Project Coordination, Data Analysis, Editing, System Administration, Project Management, Renewals, Diary Management, Project Planning, Customer Satisfaction, Negotiation, Outlook, Employee Training, Social Networking, Management, Microsoft Word, Typing, Time Management, Business Analysis, Customer Service, Operations Management, Teaching, Customer Experience, Information Technology, Complaints, Customer Retention, Web Project Management, Analysis, Training Delivery, Recruiting, Internet Explorer