Ruislip, Greater London, United Kingdom
Customer Service Manager
Aviation & Aerospace
Education
Instituto Politechnico Padre Aramburu 1982 — 1987
A levels, Furniture Technology and design, A levels
Westminster College 1991 — 1991
Certificate of proficiency in English, English
French Institude 1994 — 1997
Certificate French studies, French Studies
Le Cordon Bleu School 1991 — 1991
Diploma, Cooking and Related Culinary Arts, General
Skills Team Ltd 2013 — 2014
Certificate in Effective Management, Management, Level 3
Hillingdon Adult Education 2012 — 2013
Mathematics, Level 2
Experience
dnata May 2015 - Present
dnata March 2013 - Present
Gate Total Solutions May 2012 - November 2012
British Midland International April 2008 - May 2012
British Midland International April 2007 - April 2008
British Midland International January 1996 - January 2007
Greek Ambassador's residence 1991 - January 1996
Skills
Airport Management, Food Safety, Communication, Microsoft Office, Flight Safety, Supply Chain, Ticketing, Problem solving, Procurement, Performance Management, Aircraft, Aviation Security, Civil Aviation, Flight Planning, Forecasting, In-flight catering, Training, Continuous Improvement, Spanish, Airline Management, Leadership, Ground Handling, Project Planning, Logistics, Aircraft Maintenance, Flights, Operations Management, Airlines, Operations, Auditing, Change Management, Presentations, Service Standards, Airports, Commercial Aviation, Management, Amadeus, French, Staff training, IATA, Aviation, Customer Service, Contract Negotiation, Commercial acumen, Sabre, Human Factors, Transportation, Charter, Aerospace, Negotiation