Bradford, United Kingdom
Contact Centre Specialist in Change Management, Quality & Performance Improvement
Management Consulting
Experience
Collinson Grant July 2014 - September 2015
Marks & Spencer May 2013 - February 2014
PPI Claimline July 2012 - October 2012
KM2 Solutions April 2012 - July 2012
NPower February 2012 - April 2012
PPI Claimline (subsidiary of NAHL Ltd) November 2011 - January 2012
Everything Everywhere December 2010 - May 2011
Orange April 2010 - May 2011
Orange October 2009 - April 2010
Orange October 2008 - April 2009
Skills
BPO, Strategy, Customer Retention, Workforce Management, Team Leadership, Outsourcing, Customer Satisfaction, Business Development, Telemarketing, Leadership, Resource Management, Stakeholder Management, Program Management, Banking, Business Analysis, Customer Service, Project Delivery, Change Management, Employee Engagement, Performance Management, Call Centers, Recruiting, Project Management, Telecommunications, Management, Strategic Planning, Forecasting, Team Building, Training Delivery, Vendor Management, Team Management, CRM, Sales, Process Improvement, Coaching, Performance Improvement, Human Resources, Call Center, Operations Management, Business Process..., Sla, Service Delivery, Business Process, Offshoring, B2B, Contact Centers, Business Transformation, Project Planning, Training, Customer Experience