London, Greater London, United Kingdom
Strategic Workforce Planning Consultant
Financial Services
Education
Rainhill High School 1982 — 1989
History, Economics, Religious Studies
Experience
31C Consulting August 2008 - Present
Lloyds Banking Group August 2013 - Present
Centra Group May 2013 - June 2013
Serco October 2012 - May 2013
Circle Anglia October 2012 - November 2012
Ecclesiastical Insurance Group October 2011 - May 2012
Nationwide Building Society June 2011 - September 2011
Firstassist Insurance Services Ltd January 2011 - May 2011
Co-operative Financial Services September 2010 - December 2010
Pay as You Play: The True Price of Success in the Premier League Era January 2010 - September 2010
Skills
Capacity Planning..., ERP, Contact Centers, Training, Demand Forecasting, Start-ups, Increasing Operational..., Business Continuity..., Project Delivery, Business Process..., Stakeholder Management, Intelligent Call Routing, Project Planning, BPO, Back Office, Strategic Planning, Team Management, Business Development, Contact Centre..., Forecasting, Time Management, Call Centers, Employee Engagement, Resource Planning, Service Delivery, Cost Reduction Solutions, IEX Total View, Organizational Design, Workforce Management, Organisational Design, Outsourcing Management, Performance Improvement, Strategy, Performance Management, Customer Experience..., Business Transformation..., Budget Planning &..., Front to Back Office, Outsourcing, Resource Optimisation, Change Management, Business Transformation, Analysis, Service Delivery..., Management, Contact Centre Design, People Management, Organisational Alignment, Business Analysis, Human Resources