Manchester, United Kingdom
Major Incident Management (MIM) at The Bank Of New York/Mellon
Information Technology and Services
Education
Manchester College for Arts and Technology 2003 — 2006
Computer maintenance, ECDL
2003 - 2006 Manchester College of Arts and Technology 2003 — 2006
Mathematics; Biology; Science; Portuguese Language; English Language; Arts and Chemistry
QA Ltd 2011 — 2011
ITIL Version3 Foundation, ITIL Version3 Foundation
Base Naval do Alfeite (Portuguese Naval Base) 1984 — 1985
A-Levels, Mathematics * Biology * Sciences * Portuguese * English * Chemistry * Arts, A-Levels
2007 The Open University
BSc (Honours), Information Technology and Computing
Open University, UK
BSc, Information Technology and Computing
Experience
The Bank Of New York/Mellon August 2010 - Present
The Bank of New York Mellon August 2010 - August 2012
J.Afonso Ltd October 2008 - May 2012
Royal Dutch Shell September 2005 - March 2010
Sharpes Artificial Plants & Flowers January 2004 - August 2005
Concarsul Ltd January 1998 - July 2003
Concarsul - Comercio de Carnes (Meat Retailer) January 1998 - January 2003
Prosegur January 1994 - December 1997
Prosegur - Private Security January 1994 - January 1997
Carnival Cruise Lines January 1992 - January 1993
Skills
English, Portuguese, Stock Control, Documentation, Adobe Acrobat, Technical Support, Windows Server, Windows XP, Outlook, Customer Service, Management, PowerPoint, IT Service Management, Visio, Operating Systems, Excel, Windows, VMware, Printers, XP, Data Entry, Administration, ITIL, Windows Server 2003, Problem Solving, Writing, Software Installation, Active Directory, MS Project, Materials Management, Mac, Troubleshooting, Access, Citrix, Customer Relations, Internet Explorer, Photoshop, Microsoft Excel, Laptops, Microsoft Office, Research, Spanish, Word, Antivirus, DNS, Software Documentation, Quickbooks, InDesign, Computer Hardware, Security