Brighton, United Kingdom
Change Manager at Royal Bank of Scotland
Financial Services
Education
University of London
BA English, English Literature (British and Commonwealth)
Experience
Royal Bank of Scotland October 2010 - Present
Direct Line Group April 2010 - October 2010
TRACKER Network Ltd (Direct Line Group) July 2008 - April 2010
TRACKER Network Ltd (Direct Line Group) February 2007 - July 2008
TRACKER Network Ltd (Direct Line Group) July 2005 - February 2007
E.ON 2003 - 2005
Self employed caterer and restauranteur 1990 - 2003
Skills
Business Process..., PRINCE2, Forecasting, Business Process, CRM, Account Management, Coaching, Training, Sales Process, Recruiting, Product Development, Management, Strategic Planning, Leadership, Project Delivery, Lean Tools, Continuous Improvement, Negotiation, Stakeholder Consultation, Call Centers, Lean Manufacturing, Program Management, Change Management, Marketing Strategy, Business Transformation, Process Improvement, B2B, Strategic Communications, Budgets, New Business Development, Business Analysis, Performance Management, Team Leadership, Business Strategy, Lean Thinking, Business Development, Strategy, Operations Management, Stakeholder Management, Six Sigma, Team Management, Project Planning, Stakeholder Engagement, Team Building, Customer Satisfaction, Customer Retention, Data Analysis, Project Management, Change Leadership