Crewe, United Kingdom
Senior Service Manager/ Head of Shared Services at Atos
Information Technology and Services
Education
Staffforidshire University 2004 — 2006
BSc (Hons) Applied Computing, Computing, 2.1
Staffordshire University 2002 — 2004
BSc (Hons) Accounting, Financial and Managment Accounting, transferred to new degree as too many people failed!
Macclesfield College 1998 — 2002
Various studies - see below...
Henbury High 1992 — 1997
Experience
AtoS October 2013 - Present
AtoS October 2011 - October 2013
AtoS January 2011 - October 2011
AtoS March 2010 - January 2011
Skills
IT Operations, Capacity Planning, Change Management, Internal Audit, Team Leadership, Cost Accounting, Problem Management, Capacity Management, Visio, CMDB, Asset Consolidation, ITIL Service Strategy, Incident Management, Procurement, ITIL Process..., Networking, Sla, Employee Training, Transition Management, PRINCE2, Ms Excel (Advanced), ITIL, MS Access, Proposal Support, IT Strategy, Data Center, Network Security, Project Management, Account Management, Process Improvement, IT Service Management, Major Incident..., Outsourcing, Software Lifecycle..., Inventory Management, Service Management, Disaster Recovery, Compliance PCI, Availability Management, IT Management, Pivot Tables, Service Delivery, Team Management, Network Monitoring Tools, Financial Accounting, Risk Assessment, Risk Management, 3rd Party Relationships, Documentation