West Byfleet, Surrey, United Kingdom
Lead Service Delivery Manager at BMC Software
Information Technology and Services
Education
Fullbrook Sixth Form College 1979 — 1981
A Level, Eng.Drawing, Computer Studies
Fullbrook Secondary School 1974 — 1979
GCSE Level, Mathematics, Chemistry, Technical Drawing, Geography, Accounts, C
Experience
F5 Networks Lead Service Delivery ManagerBMC SoftwareMay 2014 - May 2015
Microsoft February 2014 - May 2014
Research In Motion September 2011 - January 2013
Research In Motion October 2008 - August 2011
Research In Motion April 2007 - October 2008
BMC Software July 2004 - July 2006
BMC Software September 2000 - July 2004
Remedy Corporation May 2000 - September 2000
CMG UK Ltd December 1997 - May 2000
Informix Software Ltd January 1996 - October 1997
Skills
Enterprise Support, Virtualization, Mobile Communications, Team Management, Training, SaaS, Quality Auditing, Situational Leadership, Project Management, Customer Satisfaction, Project Planning, Cloud Computing, Enterprise support..., Strategy, Account Management, Software, Business Process..., Blackberry Enterprise..., Mobile Devices, Technical Support, ITIL v3 Foundations..., IT Consultancy &..., Mobile Technology, Business Process, Incident Management, Troubleshooting, ISO 9001 Certification..., Data Center, CRM, Managed Services, Enterprise Software, Maintenance Management, Service Delivery, 7 Habits for Managers, Professional Services, Strong Leadership..., Customer Experience, Management, BMC Remedy, Leadership, Partner Management, Vendor Management, ITIL, IT Service Management, Integration, Business Development, Service Management, Blackberry, Pre-sales, Quality Management