Brentford, Greater London, United Kingdom
Director of Client Success, CoFounder | The Chat Shop. Transforming the online customer communication experience.
Marketing and Advertising
Education
Aston Business School 2010 — 2014
Bsc, Business Management
Peter Symonds Winchester 2007 — 2009
Experience
The Chat Shop June 2012 - Present
Rackspace Hosting 2012 - 2012
Shakeaway May 2009 - October 2010
SweetDog November 2009 - February 2010
Quite Random September 2005 - November 2008
Quite Shirty April 2005 - March 2008
Skills
Google Adwords, Marketing Strategy, Usability Testing, Web Marketing, Relationship Marketing, Press, Social Media, Customer Service, Customer Experience, Digital Strategy, Conversation Analysis, Social Media Measurement, Customer Insight, Chat, Customer Engagement, Social Media Marketing, Website Development, E-commerce, SEO, Email Marketing, Web Development, Content Marketing, Online Consultancy, Customer Acquisition, Google Analytics, SEM, Online Advertising, Unique Marketing, Facebook, Entrepreneurship, Online Marketing, Experiential Marketing, Mobile Marketing, Business Strategy, Affiliate Marketing, Live Chat, Lead Generation, Web Chat, Creative Strategy, Online Support, Engagement, Web Analytics, Digital Marketing, Conversion Optimization, Sales, Market Research, Eye Tracking, Early Adopter