United Kingdom
Head of Customer Service at Wickes
Retail
Education
Glasgow College 1986 — 1990
HCIMA, Management
Uddingston Grammar 1981 — 1985
Experience
Wickes January 2014 - Present
Manchester Central November 2009 - February 2014
Intratuin March 2008 - November 2009
Dobbies Garden Centres plc February 2005 - April 2008
B&Q June 1996 - April 2005
Forte Hotels August 1990 - June 1996
Skills
Customer Experience, Operations Management, Marketing, Leadership, Time Management, Account Management, B2B, CRM, Business Planning, Training, Profit, Management, Team Management, Marketing Management, Sales Management, P&L, Restaurants, New Business Development, Product Management, Hotels, Sales, Budgets, Human Resources, Customer Service, Customer Satisfaction, Teamwork, Retail, Coaching, Forecasting, Strategy, Marketing Communications, Team Building, Food & Beverage, Business Development, Catering, Negotiation, Event Management, Business Strategy, Merchandising, P&L Management, Project Planning, Change Management, Food, Marketing Strategy, Hospitality, Strategic Planning, Start-ups, Loss Prevention, Recruiting, Team Leadership